According to E. HERRSCHER, "there are two modes of control in organizations: the programmed control and the alert control "(pers. comm., 2003)
He adds: "the alert control has no routine, no formal procedures established a priori, no program. Instead, it consists of an attitude of "being prepared for surprises" of having our antennas ready to react to any unforeseen signal that may be relevant for the organization 's present or future performance or even survival"(Ibid)
Herrscher states that alert control has its original root in hearing and observes that "our ears cannot be closed (there are no "ear lids") and that in this way we are always able to perceive emergencies, as "sound reaches our senses whether we like it or not"(Ibid).
On the contrary, programmed control is not automatic and depends on our will and our goals, within the limits of our frames of references.
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Bertalanffy Center for the Study of Systems Science (2020). Title of the entry. In Charles François (Ed.), International Encyclopedia of Systems and Cybernetics (2). Retrieved from www.systemspedia.org/[full/url]
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